Tag : communication

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191: How an Embarrassing Failure Led Me to Marketing Success

Back in 2004, I became an author. I released a book of 41 discussions of interesting Bible characters. In 2003, it was the highest-rated manuscript on a service that faith-based publishers use to find authors without agent representation. At the one publisher who legitimately considered it, the editorial staff loved my writing and the compilation; but their accounting and marketing teammates did not. I ended up using a self-publishing service to print the manuscript.

By commercial standards, the book was a flop.

Failure to Success WOTS7,904,412 different book titles have sold better on Amazon. A horrible salesman, I’ve sold fewer than 200 copies across all retailers; and many of those were copies I’ve bought to give to people. My church, where my wife is on staff and where I’ve lead multiple environments, sold one whole copy of Word on the Street during the years it was on their bookstore’s shelf. That wouldn’t be so embarrassing, except that more than 3,000 people attend our church on most Sundays.

Oh, it gets better: that bookstore’s manager found a signed copy of my book—at Goodwill. When Amazon showed a “collector’s edition” of the book, my curiosity pushed me to buy it. When the box arrived, I learned that someone else with a signed copy had hocked it. So, I had probably bought that same book twice.

My book’s failure became one of the most important marketing lessons of my life. It cemented an unpopular platform from which I’ve taught auction professionals for the past decade. It became one of the underpinning premises of the Auction Marketing Management designation program. See, one of the primary reasons my book failed turned out to be the reason so much auction marketing doesn’t reach its full potential.

The audience determines what gets read.

If the people we want to interact with our content don’t like it or engage with it, our message will not get heard. That applies to both authors and advertisers. No matter how much of ourselves we put into the creation, we don’t determine what people like, what gets absorbed, or whether something sells. No matter how much we believe in something, we can’t make the world want it.

Also, it doesn’t matter what our peers think of our work or how many industry awards we win. Editors loved my prose, but they got to read it for free. My capstone writing portfolio became the first to earn a perfect score from the Dean of Education at my alma mater, but she didn’t buy a copy of my book. I won an adult poetry contest in high school and a medal for writing achievement in college. My undergrad internship included authoring a magazine cover story about the first school administrator to participate in Florida’s voucher program. None of that mattered.

Thankfully, I got to see the big, fat failure.

I’m grateful it was so obvious. Many auctioneers don’t get that same opportunity. They don’t know how many postcard recipients didn’t become bidders but would have with different messaging or design. They don’t see how much money they didn’t make off Facebook scrollers who might have clicked on a better ad. They don’t know how much their auctioneer-centric email subject lines kept them from bigger commissions.

For auctioneers, the auction method is their instinctive headline. Auction and open house dates are the rhythm of their lives and get most of the real estate on their advertising media. I’ve even seen auctioneers put their office’s address in prominent or multiple locations—not the auction site’s address but their return mailing address.

The problem with all of these emphases is that those aren’t priorities to consumers. It’s not that this content isn’t important. It’s just that people only need that information after they already want what you’re selling. That tertiary information can be shown in smaller font lower on the piece—or on your website.

By the way, the same holds true when prospecting for sellers, who don’t primarily care how many years you’ve been in business. They don’t care if your chant won a bid calling contest, especially if you’re selling their asset online. They don’t know what those letters behind your name mean and don’t really want you to take their time explaining them. They don’t want clichéd, ambiguous tag lines or unsupported claims. They want empathy to their specific situation, their pain points. They want evidence that you consistently solve the problems of other sellers in their same situation.

Our audience wants the book to be about them.

Our prospects will give us only a few seconds to prove it’s about them. If we don’t connect to their need or want in that time, we may not get more time. It doesn’t matter how pretty the inside of the brochure is behind a horrible mailer panel. It doesn’t matter what’s in the email hidden behind an “AUCTION!!!” subject line. It doesn’t matter how robust the content is on the other end of the link from an uninteresting Facebook ad. All we’re trying to say doesn’t get said, if nobody reads it.

George Bernard Shaw summed it best: “The single biggest problem in communication is the illusion that it has taken place.

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17: Exit Strategy

BillboardI recently heard one of the highest compliments I’ve ever received for my design. Paul Parks of international engineering firm, OmniTech USA, relayed the firm’s consensus on a new project concept, “We love how easily your sample reads!”

You read that right. I want my design to be valued as much for its readability as for its creativity.

I absorb the request for “out of the box” on a regular basis and try to oblige that as much as possible. Thankfully, the size of the box of expectations for most auction materials is pretty small by Madison Avenue standards; so, it doesn’t take much to push past those boundaries. (I still remember an auctioneer thinking I was shaking things up by putting pictures on an outside panel of his brochure and another for putting pictures at the top of his poster above the word “auction”).

I’m glad to have branded biplane as a resource auctioneers associate with award-winning work, but I’d prefer my personal impact on the auction industry to be more successful communication. The buying public appreciates aesthetically-crafted advertising, but they act on the readable.

A fancy billboard may grab a driver’s attention; but the shortest, simplest message gets the car onto the off ramp. The time a direct mail piece or newsprint ad has in front of a viewer’s eyes is even shorter, on average, than a billboard—a web ad even less. So, if your message has only five seconds or even (somehow) ten, you’ve got to work efficiently to successfully communicate.

To accomplish this, the most important part of the message (to the reader) has to be (1) brief and (2) primary. Everything else needs to fall away from that in the order it will be needed by the reader, not the advertiser. Text needs to be highly contrastive to its background(s). Pictures should be few and large. All elements need some “personal space” away from crowding, and details need to be relegated to the internet or brochure interiors.

Attractive, clear communication will sell my auctioneers’ wares more successfully than complicated designs. Successful sales generate capital for more marketing and more trust in your advertising infrastructure. So, I’m putting my money where my mouth is, trusting my clients’ success to translate into mine.
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Lots of Christians I know are trying to find creative ways to reach their secular peers with the Gospel message. A new pithy bumper sticker or tee shirt is born every week, a new-format book or DVD seemingly more often than that. It’s like these TV sportsmen hocking their latest lures or calls, scents or weapons.

Don’t get me wrong: I love it that Christian apparel and media are more attractive and mainstream. I just don’t depend on it to make an eternal difference in the life of an unbeliever.

We need nothing more than to be forwarding the gift that Jesus gave us—that he offers to everyone. It’s the package of forgiveness and hope, love and acceptance, restoration and purpose. Jesus said he came to give us abundant life—away from our natural-bent junk and desperation.

If we’d simply communicate the eternal and present difference Christ makes in our hearts and lives, there’d be longer lines at our Christian merchandise stores. More importantly, there’d be fewer folks on the wrong side of eternity.

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