189: Your Direct Mail Is Trying Too Hard
Over the past three years, creating Facebook campaigns for auction companies has grown to become more than 20% of my billable work—and the only work I do for 29% of my client base. Because of my success with Facebook and the inexperience or tentativeness some auctioneers have in that medium, I’m often given free reign to choose the photos, determine the target audience, and write the advertising copy.
Candidly, that control scares me sometimes. From what I’ve heard from my clients, they regularly feel that same fear, too. The stakes are high; so are the costs of advertising. “This seller really needs this to go well.” We can’t afford to tell the wrong people, not to grab the right people’s attention, or to spend the money in the wrong place.
One benefit of this editorial control, though, is that I get to adapt the headlines to what I teach at CAI and AMM. Facebook’s limited space forces brevity. It makes me focus on only the most critical information a potential buyer would need to take the next step. Because my methods typically woo hundreds, thousands, or (in some cases) tens of thousands of website visitors to an auction, I continue to win that scary freedom of content generation.
Here’s a dirty little secret: every auction manager has (1) that freedom and (2) access to those guiding principles. That’s true of almost any and every medium you leverage to find buyers.
Your direct mail has the same job as your Facebook ads—and any piece of your advertising. It only has to get the prospect to the next step. More than likely, that step is to visit your website—even if the auction is conducted offline. In some communities, that next step might be to call, text, or email you. In a fraction of cases, the next step might be to attend an open house, broker seminar, or lender luncheon.
You don’t have to tell the prospect how many hours are on a piece of equipment or what the annual taxes are on a piece of real estate. You don’t need to transcribe driving directions or list all of the lots in the catalog. I know auction marketers who don’t include preview dates or even auction dates in their advertising. I already hear your “Blasphemy!” Technically, neither of those pieces of information are necessary for a potential buyer to know whether or not they want more information about the asset or benefit event at hand.
Appropriate mystery is your marketing friend. You can show and say far more on your website than you can in any other medium. All that extra space is free. Pro tip: free’s a lot cheaper than bigger newspaper ads. That free space let’s you send postcards instead of brochures—and maybe afford to send them to more people.
Also, if you’ve got a Google or Facebook pixel installed on your website, the additional traffic from the curious can be used to direct digital marketing at people you previously could only reach in print. And, you can get more accurate data to build lookalike audiences—prospects who look demographically identical to the people on your mailing list.
I’m seeing more of my clients pare their direct mail text to not much more than what fits into a Facebook ad. It gives the photos room to breathe. It often earns space for more and/or bigger photos—the elements doing the heavy lifting in advertising anyway.
Right now is where I typically get auctioneer pushback. I don’t shun that resistance. I get that it’s hard. This bucks status quo or, at least, auction industry conventional wisdom. This makes you feel like you’re under-advertising, under-performing for your seller. At first, it feels like you’re not fully using the space you’re buying. I won’t mislead you: restraint is stout work. Thankfully, that work is offset by a uniform message across all platforms, making the media creation and proofing process much easier. It also makes templates more efficient. It might even make your in-house or outsourced design less expensive.
If it helps, just remember who you wanted for a second date: the first date that intrigued you to know more or the one that dumped their whole life story.
Stock images purchased from iStockPhoto.com