179: 5 Ways to Make Your Direct Mail Effective in a Digital World
I’ve written about Facebook so much in the past year that an auctioneer recently questioned whether I was still in the direct mail business. The short answer: yes. The longer answer: no two external media go together better than Facebook and direct mail.
It won’t surprise most of my readers that an auction company hired me to design more than 120 different postcards last year or that the people on their mailing list purchased millions of dollars’ worth of assets from them in 2016. What might surprise you is that this client mailed each postcard to less than 1% of their mailing list database—or that this same customer spent at least three times as much on Facebook per auction than they did on that very successful direct mail.
If your direct mail isn’t that efficient or effective, consider making some of the following adjustments.
Use first class postage to a few instead of standard mail to many.
Outside of Every Door Direct Mail, there’s rarely a reason an auctioneer should use standard mail. The USPS is allowed to take weeks to deliver it. It’s particularly sketchy when it crosses state lines. If you can’t afford first class postage, trim your mailing list. The time savings of switching to first class postage will give you extra days (or even weeks) for taking photos, writing copy, and processing proofs with your designer and seller.
Don’t mail to satiated buyers.
What is the buying cycle of the asset you’re advertising? If someone just bought a primary residence from you, there’s no reason to send them residential auction postcards for several years. Unless you’re marketing to investors or dealers, a list of recent buyers in a particular segment won’t be as efficient as finding new people who need that same thing. Your best bet is to market to past bidders who didn’t buy. That data can be curated in a few minutes per auction with just an extra column in your spreadsheet.
Send teaser postcards instead of brochures.
You have to trust your website. It’s your marketplace, even if your auctions are still offline. If someone isn’t motivated to get more information on your website from your postcard, (1) they aren’t motivated to purchase and/or (2) you need better content on your postcards. Since we can only use one subject line in our emails and about three sentences in our Facebook ads, it should be fairly easy to know how to be succinct with direct mail.
Or mail prestige pieces to maintain premium brand identity.
While Facebook is certainly efficient at keeping your brand in front of prospective sellers, it’s limited in how far your content can be differentiated from that of other brands. Direct mail, on the other hand, can be different shapes, sizes, textures, and colors (including metallic and neon). If you want to create a visual expectation for your brand that is superior to your competitor’s media, direct mail can effectively prove that.
This isn’t just for luxury brands and expensive assets. You can set the bar for any asset category or price point simply by design differences, but you have to consistently mail pieces that look similar in order to build that visual brand equity.
Leverage segmented lists and variable data printing.
Most auction software allows you to sort your bidder lists by purchase history. It only takes a few minutes per auction to add asset category data for each of those bidders or buyers. You shouldn’t have just one real estate list or one construction equipment list, because there are a number of subcategories within each segment. Once you have your lists segmented, you can use variable data to tailor each piece to the recipient’s interest.
While I recommend Facebook solutions for a lot of advertising challenges, I’m still bullish on direct mail. Well, to clarify: I’m bullish on attractive direct mail that gets to a targeted recipient quickly with a succinct message. Thankfully, for me, so are my clients.
Stock image purchased from iStockPhoto.com